Profile:
We are looking for a candidate with proven experience in systems administration and technical support at intermediate to advanced level (N2/N3).
A good command of IT environments, supervision tools and ticket management platforms is expected.
The position also requires: A strong analytical mind and ability to resolve incidents independently, Rigor in the execution of tasks.
A good sense of collaborative work, Writing skills to formalize technical procedures.
Qualifications :
Excellent interpersonal skills and customer service orientation
Ability to analyze and solve a wide range of simple and complex technical problems
Good understanding of user support issues (helpdesk)
Strict compliance with internal procedures and processes
Missions :
Manage and track user requests (calls and tickets)
Perform remote diagnostics to identify anomalies or expressed needs
Provide appropriate solutions and ensure incident resolution
Document actions carried out in dedicated tools
Participate in continuous improvement by updating technical documentation
Technical skills required :
Microsoft 365 environments :
Administration of user accounts, groups and licenses
Services: Exchange Online, OneDrive, SharePoint, Teams and Azure
Workstations
Windows environments (7, 10, 11): deployment, configuration and maintenance
Hardware management: installation and troubleshooting
Networks: wired and Wi-Fi connectivity, incident resolution
Microsoft 365 tools: configuration and support (Outlook, Office, Teams, OneDrive)
VPN: installation, configuration and user support
Basic knowledge of macOS
Server environments and infrastructure :
RDS: user access and profile management (FSLogix)
Active Directory: account and group administration (creation, modification, deletion, access management)
Security and networks :
Firewalls (Sophos, WatchGuard, Zyxel): basic configuration and support
VPN: access management, account creation and simple incident resolution